RETURNS AND REFUNDS POLICY
Our Returns and Refunds Policy forms part of and must be read in conjunction with, website Terms and Conditions. We reserve the right to change this Returns and Refunds Policy at any time.
- RETURNS POLICY
In the event you need to return a product we offer 30 days to do so from the date of delivery. We may ask customers to send products back to be replaced/refunded. If the product is faulty or incorrect, we will provide a return label free of charge. In the event the product was ordered in error or no longer required the customer will be liable for return postage.
Eligibility for Return:
- The customer must ensure to return the item with its original packaging and all accessories in the same condition as received. By original packaging, we mean that the product isn’t used , been damaged during installation or missing parts .
- All customers must complete the return form https://www.thelcdlab.co.uk/return-form/for approval before sending or returning any item to us.
- thelcdlab.co.uk will not be responsible for the returned item without prior notification to www.thelcdlab.co.uk.
- EXCHANGE POLICY FOR FAULTY PRODUCTS
In the event that product(s) are defective or missing, the user has the option of replacing defective parts within a reasonable time frame with no costs (price, tax, and delivery) and other charges.
However, we won’t be liable for defects arising out of normal wear and tear, or products damaged during fitting/installation . Misuse or alteration of the product, negligence, wilful damage, or any other act of the user or any other third party.
In a determination to accomplish user satisfaction, if there is an issue, you can contact us through our email firstname.lastname@example.org.
We take user feedback very seriously and use it to constantly improve our quality of service.
Any sale or promotional items that are sold are non-refundable.
Note: www.thelcdlab.co.uk reserves the right to any changes in the return policy. Any changes will be updated on our website.
- METHODS OF PAYMENT AND REFUND
Once a return is received and approved we will refund your amount to the original payment method, once it has been processed.
- REFUND CYCLE:
The complete refund process normally takes about 1-5 working days from the date of confirmation of refund.